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How We Run Things at 365baji

Access to 365baji and use of our services — including deposits via bKash, Nagad, and Rocket — is subject to the terms set out here. Eligibility depends on your local law and the regions we currently support.

Bangladesh-region conditionsAccount holder rightsbKash, Nagad, Rocket termsJurisdiction-dependent access
365baji How We Run Things at 365baji
LEGAL SUPPORT CONTACT

Reach Us About Legal or Account Matters

If you have a question about how these terms apply to your account, how a transaction was processed, or how to exercise your rights under these conditions, our support team handles legal and account queries through the channels below. We aim to respond to account-related legal requests within one business day.

Live Chat Start a chat from any page on 365baji for account and legal queries. Available during active support hours — check the chat widget for current availability.
Email Support Send your account and legal queries to our support address. Include your registered mobile number so we can locate your account and respond accurately.
Account Help Centre The help centre covers account conditions, transaction disputes, and how to request changes to your account details or wallet settings.
HOW WE HANDLE YOUR ACCOUNT

Data, Security and Your Account Rights

We take the security of your account details and transaction records seriously. Here is what we do in practice — not in policy language, but in actual operational steps you can expect us to follow.

Account Security

Your account is protected with OTP verification on login. If we detect an unusual access attempt, we flag it and may prompt re-verification before allowing wallet activity.

Transaction Records

Every bKash, Nagad, and Rocket transaction is logged against your account wallet. You can view your transaction history from your account dashboard at any time.

Data Retention

We retain account and transaction data for the period required under applicable regulations. If you close your account, we hold records for the minimum required period and then remove them.

Your Rights and Requests

You may request a copy of your account data, ask us to correct inaccurate details, or raise a dispute about a transaction through our support email. We will confirm receipt and respond within the timeframe stated in our privacy conditions.

Common Legal Questions from Our Account Holders

These are the questions we actually receive about our terms, account conditions, and how the legal framework applies to your use of 365baji.

Access depends on your local law and eligible region. We do not determine legality for individual users — you are responsible for confirming that accessing our services is lawful in your specific location before opening an account.

Funds in your account wallet at the time of suspension are reviewed during the account investigation process. Withdrawals back to your original payment method — bKash, Nagad, or Rocket — are processed once the review is complete and identity is verified.

No. One account per person is permitted under our terms. If we identify duplicate accounts linked to the same individual, both may be suspended and wallet balances held pending review.

Send a data request to our support email with your registered mobile number. We will confirm receipt and provide the data within the timeframe set out in our privacy conditions — typically within 30 days.

Raise the dispute through live chat or support email with your transaction reference and the payment method used — bKash, Nagad, or Rocket. Our team logs the dispute and responds with an update, usually within one business day.

We may update these terms when required. When we do, we post the revised version on this page. Continuing to use your account after an update means you accept the revised terms as posted.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.